Excellent5.0171 reviews
 
5.0
 
Excellent171 reviews
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sue Davies 
 
30 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
After a very poor experience with another hot tub retailer, we were immediately reassured by Geoff that BLO would be able provide exactly what we wanted and delivered safely. We received great service from start to finish. We were kept fully informed about the delivery time, and when the three installers arrived (Bill, Phil and Barry) it was immediately clear that they knew exactly what they were doing. They worked brilliantly as a team, each knowing their role and what needed to be done at every stage. They explained everything as they went along, including what they were doing and, importantly, why. Once the hot tub was installed, they took the time to make sure we fully understood how to use it and gave us lots of really useful tips on getting the best from the hot tub and keeping it clean and well maintained. Nothing felt rushed, despite the installation being completed quickly. They were efficient, methodical and thorough, checking everything was as we wanted before they left. They were also incredibly polite, friendly and helpful throughout. They left everything clean and tidy, and the whole installation was carried out to a really high standard. These guys were a pleasure to deal with and are a real credit to the company. We would highly recommend them and couldn’t be happier with the service we received. ⭐⭐⭐⭐⭐
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 David Wells 
 
21 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
The customer service was exemplary - huge shout out to Craig who could not have been more helpful throughout the entire process. We also used the installation service which I’d massively recommend - the team did a great job, left the place clean and tidy, and were generally just very nice and helpful. Faultless and would highly recommend BLO.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Stephen Burrell 
 
27 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Went there to buy replacement filters for our hot tub. Staff were very helpful and even passed on contact details of a hot tub engineer who could service ours despite them not stocking our brand. Highly recommended.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Seppy Reginald 
 
16 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Brilliant showroom, awesome products, a great bunch of installation engineers and managers.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Clyde Alexander 
 
23 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
A first class company to deal with. We have just had a garden sauna fitted by better living outdoors. Geoff was so professional and patient and gave excellent advice. Geoff answered all my questions and discussed the best sauna for our home. Based on Geoff’s advice we went ahead. The team who fitted the sauna arrived early and worked so quickly and neatly. Bill, Phil, Jack and Barry did a tremendous job. They explained everything to me and fitted the sauna so quickly - a truly stress free experience. I will not hesitate to use this company in the future and I highly recommend them. A stress free and excellent experience. Thank you.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 victoria powell 
 
20 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Bill and the team at Better Living couldn’t be more helpful. We love the sauna, it’s great quality and the installation process could not have been smoother. Thanks!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Hamzah Shalchi 
 
13 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Great service, great product, great company
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Susan Hastings Barnes 
 
29 November 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
I am absolutely delighted with my sauna and the entire experience from start to finish was truly faultless. Craig went out of his way to communicate clearly and promptly, answering every one of my questions with patience and care. His support made the whole process feel easy and stress-free. Phil and Bill, who carried out the installation, were amazing. They are hardworking, friendly, and incredibly skilled at what they do. I really appreciated their professionalism and the pride they take in their work. I highly recommend Better Living Outfit door exceptional service, brilliant workmanship, and a beautiful sauna that I’m thrilled with. Thank You.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Whitley 
 
22 November 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Great experience with Geoff at the Shrewsbury store when picking what I wanted. Bill and the installation lads were top class! Worked hard to deliver a great product, couldn’t recommend them enough 👍🏻
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Andrew Deakin 
 
28 September 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Faultless from start to finish, excellent customer service and the delivery was seamless.