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Award winning dealer Better Living Outdoors supply and install high-quality hot tubs, saunas and garden products, we offer amazing value and excellent customer service throughout the UK




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What Our Customers Say

Based on 124 reviews
Barry Tucker
14:50 18 Apr 21
Wouldn't hesitate to recommend this company. From the sales team in the office to the lads installing the tub - all extremely friendly, professional and thoroughly helpful.
Lauren Leach
10:34 18 Mar 21
Fabulous company. From ordering to being delivered so easy. Hot tob arrived and the guys where very professional and chatty. Once it was in we noticed a missing part so contacted you guys who where fab. you booked in a date that the parts would be fitted and everything went smoothly. The engineer came yesterday and carried out the work and was very tidy. luckily the sun came out for him! thank you everyone. We love our tub and we're so ready for summer bbqs now as soon as we can. Thanks again 🙂 I'd highly recommend you 🙂
Ellie Warren
09:03 29 Jan 21
We ordered the Florence from better living outdoors the service form start to finish was great, we had a small issue and someone came out the same day to fix. Very happy with our hot tub 😊
rob mc
16:07 17 Dec 20
Julia Grover
17:25 11 Dec 20
so we ordered a hot tub for Better living outdoors. from initial contact to delivery the service was amazing. excellent quality and service. 😁
Peter Harding
14:17 10 Dec 20
So what can I say about this company...I didmy home work and looked and went to see fewcompany’s in northeast to buy hot tub. And thiscompany by far is second to none, from start tofinish. Don’t get me wrong I had to wait for the oneI wanted but boy it was worth the wait. I couldn’trecommend this company more.
Rhianna Holland
15:22 05 Dec 20
We are so pleased with our new BeWell hot tub! I would totally recommend Better Living Outdoors, the whole team have been friendly and super helpful from start to finish! The one thing I loved was that there was no sales pitch which was really refreshing! Just got good, honest and simple advice! There is nothing Geoff doesn’t know about hot tubs! The delivery team Darren and Rob were also so professional and really helpful. Thanks again, very happy customers!
Julie Toulson-Sinton
21:37 03 Dec 20
absolutely recommend this company from start to finish, I must have drove them mad with all my questions lol. we dealt with Craig in the Durham branch he was so helpful. I really can't recommend enough.
Chris Stinson
19:16 27 Nov 20
Had our Barbados hot tub for 4 weeks now, the whole experience from ordering to installation was fantastic, we were kept informed of the status at all times, Geoff from Shrewsbury is extremely knowledgeable and always at the end of the phone for advice, nothing is too much trouble. I would highly recommend better living outdoors.
Andrew Davison
17:28 24 Nov 20
Delivered this morning . The two engineers who fitted the hot tub were professional , cheerful and helpful , nothing was to much trouble and the handover was excellent, credit to the company . This also goes to he sales team in Shrewsbury who kept me informed and ensured all that was ordered was delivered in a timely fashion.
Kelly Hall
20:25 07 Nov 20
Can’t recommend Better Living Outdoors enough ! If you are thinking of purchasing one of their tubs go for it . Craig and Geoff gave us lots of info and advise on deciding which tub to buy they were very helpful . Delivery was superb by rob and Darren they have this fab no problem , can do attitude ! They will go above and beyond to get your tub in place ,up and running and help with any queries they were superb .Lovely lads a credit to the company . We have had our Tub a fortnight and absolutely love it . Kelly & Robb Hall.
Amanda Lyle
16:32 31 Oct 20
Wow what can I say I was blown away with the dedication and enthusiasm Darren and Chris both showed when they delivered our Mauritius hot tub on Monday evening in the wind and the rain there was a struggle to get the tub in the garden but Darren and Chris would not give up at all ! I have to say they were 2 of the best workmen I ever had and I would recommend them to everybody ! They were truly amazing and have made me very very happy ! My whole experience with Better Living Outdoors has been amazing throughout and as I say I would recommend to everyone! Thank you very much !
Excellent service from start to finish. Install team, Darren and Rob, couldn’t do enough to help. Darren went the extra mile calling back out of hours to run through the set up with my Husband who had been at work all day. Would highly recommend if your looking for a hot tub with excellent customer service
Darren Dagless
12:43 29 Oct 20
Chris and Dan delivered and installed my hot tub today. Excellent service , highly recommend these guys. Arrived on time totally professional and efficient. Also very friendly and informative- Thank you 😊
James Hole
15:15 09 Oct 20
From the first point of contact until the hot tub was delivered and installed, the service was excellent. It wasn’t a standard delivery but nothing was too much bother, the delivery and installation guys, Darren and Rob were fantastic, the tub needed delivered through a neighbours garden and over a hedge, they came up with a plan and executed it perfectly, can’t recommend this company highly enough, amazing service.
Alison Richardson
21:01 06 Oct 20
Would highly recommend fantastic customer service and great product and the best value around, after sales support also very impressed with.
Natalie Sparkes
16:56 10 Sep 20
Fantastic service from start to finish. Everyone very helpful and got back to me straight away. The installation guys Rob and Darren were great. Very professional and helpful. Would definitely recommend this company.Thanks guys Natalie
Kath Summerbell
22:14 05 Sep 20
Hot tub delivered from the Durham branch yesterday by 2 very knowledgeable helpful chaps.absolutely love this hot tub , and highly recommend company. thankyou Better living outdoors
Elaine Heyes
09:40 29 Aug 20
Just had our hot tub installed, by a fantastic pair of guys, Dan helped out from The Spa Guy.They both were very pleasant and knew what they were talking about, we would highly recommend thanks guys, looking forward to getting in the tub now 👍😀
Sam Hennessy Peters
17:43 18 Aug 20
The team at BLO were brilliant from my initial enquiry to installation day!Special mention to Darren & Rob for being so helpful, friendly and tidy installing our Mauritius tub. Would highly recommend to anyone looking for a hot tub.Time to fill her up!!
Simon Field
10:45 22 Jul 20
Amazing service from the first enquire to delivery of the spa .Ordered on the 9th July and delivered on the 21st which is when we wanted it delivered as had to have area made ready .Happy days big smiles on the family’s faces .
Darren Ford
04:46 10 Jul 20
Had our tub delivered yesterday and the two fitters were very professional and quick ,tidied up after themselves and very knowledgeable as was Geoff who sold us the tub .Would fully recommend Better Living Outdoors for a first class service
Rita Leonard
19:00 26 Jun 20
I would highly recommend Better Living Outdoors.The service was fantastic, they answered every concern I had, sent videos on how to use it , keeping it clean etc. When they delivered it, the two lads were excellent , nothing was a bother they were genuinely nice people . The service made me feel at ease, genuinely over the moon .Thank you 😊
Darren Perkins
12:15 19 Jun 20
I’ve had a tub delivered and installed by the team from Durham todayExcellent service from start to finishArrived early, shown me everything I needed and answered all questions I had Would highly recommend to anyone Just the fill up process to go
Dominic Fruttauro
07:34 12 Jun 20
We took delivery of a Cayman 2 in February. The two lads Dan and James sited and set up the tub in a polite, professional and helpful way. Bill and his colleagues in the Durham and Shrewsbury showrooms were always on hand to help with any technical advice and reassurance. Fantastic product and terrific service, never out of it and best value by a country mile.
Mick Smith
07:57 07 Jun 20
Managed to get our hot tub in just before lockdown, thankfully. It's made the whole experience a little easier to handle. The service we received from Geoff in the Shrewsbury showroom was genuinely above and beyond. He was happy to spend the time to ensure that we got what was going to be suitable for our needs. The delivery team were prompt, friendly and efficient. Geoff was on-hand immediately by phone and email to field the rash of questions that we had at the outset and get us on track very quickly. Our Riviera tub has performed flawlessly since it's installation and has lived up to all of our expectations. It was a big investment and a little scary to commit, but we are so happy that we did. We are delighted with the way we have been treated by Better Living Outdoors. Thank you Geoff.
Dee Wainwright
11:57 06 Jun 20
We absolutely love our new hot tub ❤️ fantastic company to use. Very professional and lots of information given.
Holly Baxter
08:45 05 Jun 20
Fantastic service from start to finish, Craig at the Durham branch was so helpful, delivery was straightforward. I’ve called with queries since delivery and both Craig and Geoff have been fantastic. It was a pleasure to deal with you all and I am so please I made the decision to buy from Better Living Outdoors! Thanks again!! 5⭐️⭐️⭐️⭐️⭐️
Peter Brewer
11:45 28 May 20
Great people to deal with. Very knowledgeable. We had to unfortunately cancel our first order due to issues getting it in, but Phil managed to sort us out with a hot tub that didn't require a crane. Great guys who delivered and placed our hot tub where we wanted it, even though it was very awkward to get it there. I have no hesitation in recommending this company at all
Martin Taylor
08:21 23 May 20
Recently bought an Antigua hot tub from Craig at Better living. Have to say the service has just been absolutely fantastic from start to finish. Ordering was quick and easy we even had a phone call with one of the bosses who provided loads of advice, guidance and expertise. On day before delivery payments were taken efficiently and the next day as promised the tub arrived. Two team members practising complete social distancing, removed our fence got tub into the garden set up and advised on positioning etc.. provided an overview to features and what we do to set up! Had a query afterwards which was answered with a quick phone cal! Team and everyone have been exceptional and we love our tub !
Raymond 'Dobba' Dobson
16:51 22 May 20
Great service, would highly recommend
Jacquie Tyndall
12:39 22 May 20
We've had our hot tub for nearly a year now and it's one of the best purchases we've ever madeIts easy to use and maintain and a little bit of luxury every dayFrom purchase to delivery everything was on time and we still visit the shop for consumables when requiredGreat service, fantastic product, very happy, thankyou
Emma Stevens
08:59 22 May 20
I got delivery of the cayman 2 on Monday, and the two lads that installed it Darren and dan were absolutely amazing nothing was a problem for them, my electrics were done so neatly. I am over the moon with the service I received and totally in love with my new hot tub, highly recommend Better living outdoors. Thank you again guys
Chris Bush
20:58 18 May 20
I ordered the ANTIGUA 2 and had it delivered and installed a couple of weeks ago. From my initial conversation with Craig and beyond the installation the service and support I have received has been fantastic. I'm not the type to leave reviews but my experience has been great and I wanted to share that. I haven't owned a spa previously so I had lots of questions and a lot to think about, I was given great advice from day one. The spa is fantastic, I'm really pleased I decided to go ahead. I can't recommend these guys highly enough.
Wayne Messer Branighan
18:44 26 Apr 20
Bought our spa from Bill with a really quick turnaround, fantastic service and squeezed us in so the girls could have some fun giving the situation we are all in, really nice guy and highly recommended, spa is fantastic *****
Kev Ogden
15:34 25 Apr 20
We bought a hot tub from Geoff in store, very knowledgeable guy has a very factual and truthfully approach. Tub is fantastic price was excellent, delivery was spot on as access was just over dimensions required. After sales I have been back to Geoff with a couple of questions/emails and he always replies same day or within 24 hours. Videos for installation and running the product are clear and very factual.
Toni Sanderson
12:35 21 Apr 20
fantastic service from the off..over the moon with the tub and electrics were all sorted for us by 2 gr8 chaps..deffo reccommend..ive told all my friends and family
Antonia McGann
12:58 19 Apr 20
Brilliant service & hot tub, thank you. 😊
Julie Wilson
15:23 02 Apr 20
Excellent service from start to finish, quick to message back with all my enquires and quick delivery, guys who installed the hot tub provided a professional and quick service, friendly! Wouldn’t hesitate in recommending this company and the service provided! Definitely 5 star!
John Elliott
17:50 31 Mar 20
Just had the Cayman 2 fitted really impressed with the lads from the beginning. I wasn't their for the install but i was very impressed when i got home. Electrics are done neat and exactly where i wanted them along with the position of the hot tub. Would defo recommend cheers.
John Elliott
17:35 31 Mar 20
unreal Service off these. Electrics done to perfection and love the Hot tub. No pressure to buy and Phil was very helpful answering all questions. would defo recommend.
Louise Kendall
14:24 28 Mar 20
What can I say...amazing customer service and hot tub. I ordered yesterday had it delivered this morning and we are currently sat in it. Bill and his team are amazing, if you are looking for a new hot tub look no further. Thanks to you all
louise kendall
14:21 28 Mar 20
What can I say, amazing service I ordered my hot tub yesterday, had it delivered this morning and we are currently sat in it. Bill and his team are fantastic. If you are looking for a hot tub with amazing customer service look no further. Thank you to you all
Kev Ogden
13:14 20 Mar 20
Great service all the way from the showroom to delivery. Geoff in Shrewsbury is very knowledgeable and not your typical salesman he knows his stuff and helps with choice and finance if required. Product is superb hard to get wife and family out of it. After sales care brilliant and delivery team are spot on. Would strongly recommend anyone to use Better Living Outdoors.
Dylan Murray
15:11 07 Mar 20
Had the hot tub spa for about a year and NOT disappointed, QUALITY products and excellent advice from the staff in the Durham Showroom. If your thinking about getting yourself one...don’t think - just do it!! 😉
21:26 27 Jan 20
Really excellent service, sales and after care
Thomas Floate
14:16 24 Jan 20
Great experience dealing with Geoff and installation team. All seamless and smooth! Great to deal with - would recommend
Maria Thistleton
19:40 16 Jan 20
Very happy to have bought my hot tub local, great service from Geoff who is always happy to provide help and information even after the sale- quality product couldn’t be happier
Andrew Guy
17:16 04 Dec 19
Purchased the dominican hot tub . Fantastic service from start till finish . Arrived on time and given a run through on how to use and what chemicals are needed. Filled with hot water tap so we were using the same day . Cant thank better living outdoors enough .thanks for great service and a fantastic product
greaty01 on Mixer
12:23 29 Nov 19
So pleased with our hot tub. It has been in for several months and is brilliant. After hearing horror stories from hot tubs friends have bought from companies popping up online I decided to buy from a local firm. Installation was brilliant...delivered and set up ready to go and a lesson on how to maintain it etc. I also call and pop in to see Geoff in the Shrewsbury showroom if I need any advice which is brilliant. Very helpful company and the aftercare is good too. We chose the Dominican which is fab...although wouldn’t buy one for the waterfall/mushroom or fancy feature again as it’s something we don’t really bother with. We also don’t really use the lounger seat much either so glad we only had one lounger not 2. Ours has got lots of jets and one of them (if turned up full) literally massages your back to the bone! Invigorating!) Also would 100% recommend buying a lid lifter (which the lads installed when setting up)’s the best thing ever! A mush have.Best of all...didn’t touch my savings as opted for the 0% finance over 12 months! Nice knowing it will all be paid for in a year. Definitely recommend this company.
Emma Walker
09:43 24 Nov 19
Purchased a hot tub from Better Living Oudoors and couldn't be more happier. From start to finish, the service was second to none. From explaining about the range of hot tubs and how they work to installing it with good explanation to then having an after call to ask if everything was ok.Would recommend buying a hot tub from here without hesitation.
gerard gaynor
18:14 22 Nov 19
Hi , I recently purchased a Florence hot tub from Better Living outdoors , it is there cheapest and most basic model , so I didn't expect too much ! after better living delivered and installed it , I let it settle down for a day and then tested the water and jumped in , it is a very hot , very powerful jetted tub and more than enough room for 5 adults . I'm still in shock as to why it is so cheap , having hired holiday lets for many years with hot tubs in them , I'm pleased to report this tub is more powerful and hotter than any I have tried . A1 service and first class help from the Durham team , cant approve them any more ..
Aaron Elliott
13:26 22 Nov 19
Absolutely top class service, from the purchase (I went and viewed my tub in person before I paid the deposit. I was given a full run through of the features and gadgets. The salesman was also able to answer my questions about the weight and dimensions very quickly and knowledgeably)The delivery was fast and on a day that suited me, they were prompt and did a first class job. They asked exactly how I wished for it to be fitted, the position of my lounger seat and also assembled the steps.Once fitted and I'd been given the run through of how to fill and drain the tub, I was given a very thorough guide to using the features and also how to add my chemicals and keep them balanced.The first night I used my hot tub it was the start of the frosty nights, chilling in 40oC water, bubbles on, led lights changing around me and my music linked to the Bluetooth. There was no better place to be as I looked out on to the star filled sky and just basked in the powerful jets.Also I must add I suffer every day from excruciating pains in my knee after snapping my knee and tearing my cruciate tendon however if I have half an hour in my hot tub the pain is relieved more than any high strength pain killer could ever do. I'd recommend this company 100% if you're thinking of getting a tub. But id also tell anyone that isn't thinking of getting one that you don't realise what you're missing out on!!Absolutely 5 stars!!Aaron ElliottLangley Park roofing
Mike Coates
14:47 20 Nov 19
Amazing!! From being shown around the showroom, to me delaying the delivery (twice), to the invoice being paid, to delivery and the guys helping remove and replace a gate, advice on positioning, to the explanation of how everything works and a simple approach to the chemicals. Very impressed!
Peter Reed
20:11 11 Nov 19
We are very happy with our hot tub.Great experience dealing with Geoff and the team.Very helpful and professional from start to finish.Organised delivery within a week.Would highly recommend this company.
carole wrigglesworth
09:56 05 Nov 19
I bought our hot tub several weeks ago, and really am enjoying the outcome. I suffer from arthritis and to be able to use the tub at the end of the day has been bliss.The process has been easy except for a few building issues and weather...We live in Snowdonia so part of the course. Geoff Lewis is a star, is always there with advice and very patient with my confused phone calls 're chemicals etc. Many thanks for the help, wishing you all the best.
Paul Gisborne
16:16 04 Nov 19
what a brilliant company !!!!purchased mine on line for a surprise for my wife's 50th birthday,it was delivered and setup while i was in Spain,no fuss. No confusion..If you are thinking of buying a hot tub this is the company to use.Thank you once again .
Dean Evans
14:11 05 Oct 19
Cannot recommend this company highly enough - excellent product and service throughout definitely one of the best decisions you could make !Product well designed and amazing value we bought a mid level tub and it has all the right features and essential needs such as ergonomic design, quality construction, good filtration and quiet running but powerful pump configuration.Sales service was excellent and installation bang on time and no issues whatsoever ( thankfully as we had to crane the tub in due to restricted access )Absolutely delighted from start to finish - many thanks to the superb team at better living.
10:44 02 Oct 19
Cant thank this company enough. From choosing a hot tub to having it installed was an easy process excellent service from the whole Durham team, nothing was to much trouble they arranged everything from the crane to the chemicals. I recommend anyone suffering with fibromyalgia, joint hypermobility syndrome and other painful conditions to get a hot tub I had best nights sleep in years. Thanks guys
Iain Edwards
18:19 24 Sep 19
If you are looking for a hot tub be sure to look at a great selection on display in the showroom of Better Living Outdoors in Shrewsbury. Sales manager Geoff Lewis will answer all your questions and give you excellent advice without any sales pressure. We have just bought from this company and would recommend the team here absolutely.The delivery was as promised and the tub set up and commissioned with a full explanation regarding the importance of keeping the water quality in top condition with the set of additives provided in a free starter pack. My wife and I are very happy with our purchase ....the running costs on a par with what we were told by Geoff ,and the build quality of the product very satisfactory.
Geoff Lewis
17:31 02 Sep 19
Great choice of Hot Tubs & Spas on display. Prices from £2999 to £12,999. Wet Testing available and chemicals on sale. Helpful sales staff happy to offer advice.
Bill Beckett
10:50 02 Sep 19
Loving the hot tub!! Service from Colin Henderson was second to none. Helped me all the way from ordering to getting the installation done.Nice to get an after-sales call to make sure everything was OK.So good, even my next door neighbour has also ordered one!
Chris Hopwood
14:23 23 Aug 19
Fantastic product and excellent service from the team at Better Living Outdoors. Absolutely recommend without hesitation in all aspects. Thanks guys...
barry Swinfield
08:50 16 Aug 19
Hi Order from these guys the three man Europa hot tub. Wanted quick delivery and these guys sorted out within a week. Turned up on time and installed as promised. All in all first class service from them, would defo recommend.
Steve Oliver
18:29 13 Aug 19
Without any hesitation I would wholeheartedly recommend Better Living Outdoors, Shrewsbury.Purchasing a hot tub is not an everyday transaction and we, as first time owners of a hot tub had many questions. Geoff was superb from start to finish he stayed open a little longer to give us time to ask everything we wanted to know and never once pressured us for time or a sale.The process ran smoothly right from the time of ordering to the day of delivery and we love our hot tub. Geoff kept us up to date with developments and on delivery day Craig and James were simply excellent. Thank you Geoff and the team
Sharon Darling
06:44 10 Aug 19
I would like to personally thank Phil for his help and advice when choosing my hot tub , my choice was the Dominican , the day my hot tub arrive Phil and work partner were amazing getting my hot tub through two gardens , the set up was quick and easy it surprised me , every time I’ve asked Phil for advice he’s answered my questions really quick on what ever day it is which amazes me as he also had his own life to live. I would totally like to recommend this company to anyone wishing to buy a hot tub . 10/10 thankyou everyone involved
Catherine Murdoch
14:04 07 Aug 19
Can honestly say it was the right decision to order from these guys they handled the delivery fantastically it was a bit of an obstacle course getting it in the space but no problem to them also Colin at customer service has been great .
Jeanette Green
12:57 07 Aug 19
Absolutely love our hot tub. Had it a week now, few problems getting the water right but soon sorted with the advice given from Phil. 😊 Both Bill and Phil were great from buying it to both coming to install the tub " A Team" lol. Colin in the shop was very imformative and answered all our questions and more. Thanks guy's have no problem what so ever in recommending you all for the tub and service. Ps Phil my plant survived 5*😊👍
08:31 31 Jul 19
We are very happy with our new hot tub,The delivery was as promised and the care and attention given to our lovely garden was excellent.We will recommend Philips company to friends and family.Well done and thank you.
Martin Moore
10:39 29 Jul 19
Top service from start to finish. We dealt with Geoff and Phillip and they couldn’t have been more helpful. Installation was simple and the guys arrived exactly when they said they would, They explained the chemicals and upkeep in really simple terms. Absolutely delighted with it and our children haven’t been out of it. Wouldn’t hesitate to recommend and have passed details to a few friends.
Mark Knight
06:51 28 Jul 19
A very simple order and delivery process & excellent products - highly recommended
Holly Lowe
18:29 26 Jul 19
Absolutely love our hot tub, first class service from start to finish. Nothing was too difficult for the guys who came to install it and the tub itself is just amazing and really good quality.
Jayne Rawe
16:00 24 Jul 19
I can't recommend these guys enough! ! The whole experience from start to finish was just so easy and hassle free.... They went above and beyond to deliver my hottub to my desired location (which wasn't easy) the hot tub it's self is class and the best priced by far that I found.... After care has been great too! My partner witters to put it politely 😂 better living outdoors have been able to answer countless questions he's had to ask 😂😂10/10 highly recommended
Terry Rennard
10:42 24 Jul 19
Excellent service from showroom to back garden, great company, great service & fantastic hot tub. You wont be disappointed
Sai Burns
20:28 23 Jul 19
Cayman 1 was delivered in May. It has taken me a while to write a review as I am never out of the tub! The service from this company and Phil was amazing from start to finish. Great communication, attention to detail as it was a tricky delivery and Phil sourced the cheapest crane for the job. After I reported a small problem it was fixed within hours. The tub is excellent value, cheapest for the quality by far and great deals on finance. I have no hesitation in recommending this company for its service and products. Thanks Phil
daniel King
10:28 23 Jul 19
Excellent service and hot tub, just what I always wanted!
Raph Tailford
09:41 12 Jul 19
Fast, efficient, value for money, topped off with great service and advice.After a lot of research I bought my Antigua 2 Hot Tub from Better living Shrewsbury.Geoff Lewis has a vast amount of knowledge, giving valuable advice and always returns any messages promptly.Fitting engineers were excellent, answering any questions asked.Highly recommend this company.
Tina Dickens
08:52 07 Jul 19
We purchased a Dominican hot tub in May for June delivery and were a bit nervous about buying online without seeing the product but the price was too good to resist! However the product is good quality as well as great value and best of all, excellent and very prompt customer service from start to finish. Delivery team were fab and the after care has been really helpful too.
Angela Foster
16:10 29 Jun 19
Lovely friendly staff. Fitted ours yesterday and totally love it, hightly recommend
Paul Chambers
11:21 28 Jun 19
Thank you to all the team at Better Living Outdoors, Bill, Phil, Colin and Geoff! Fantastic product and service, good communication. Would highly recommend to anyone looking to purchase a hot tub.
philip simpson
09:04 27 Jun 19
Great company to deal with and fantastic products 5*****
08:44 27 Jun 19
Recently bought a Dominican hot tub from Better Living Outdoors and cant fault the company in any way. I was contacted well in advance with a delivery date, the drivers kept me informed of their progress on the day, then, delivered, set it up and talked me through the chem setup even though on the day it was pouring it down with rain, the guys were helpful, happy and never complained once that they were getting soaked.. absolute 5 start rating. very recommended.
Jennifer Romano
10:24 20 Jun 19
I absolutely recommend better living outdoors from the very first phone call to the placement and set up of hot tub the company was 5***** the quality of europa hot tub exceeded all my expectations in power, look and quality!You will not be disappointed in any way with service or quality of this company! They arranged crane company in my area (Pembrokeshire) they set up the tub and have continued helping with programming the tub for my special needs! Thanks so much to the team at better living outdoors! One very satisfied customer!
Jacquie Davies
15:09 11 Jun 19
Clive Hodgkinson
19:24 07 May 19
Excellent service,well done
David Jones
22:31 17 Feb 19
Just bought Dominican hot tub from them (Feb 2019) I found Phil and his team very friendly an helpful, the two guys who installed the tub James and Graig, were very friendly and took me and the wife through the installation process, demonstrating how use the chemicals and how to look after the hot tub. I found there instructions clear and easy to understand, ( thanks guys). Been in the tub a few times and love it, the tub is well built and my family and friends of all commented how well it looks, looking forward to a great year using it.Anyone thinking of buying a hot tub should seriously consider buying from this company I would give then 10 out of 10.
Kevin Hodges
18:54 06 Feb 19
many thanks to Phil and staff hottub prolem solved great backup highly recommend
David Robb
19:10 05 Feb 19
We bought a Cayman hot tub from Phil in March last year and the service we received from sales, delivery and after care has been fantastic. The tub is excellent value for money and we’ve had loads of use out of it. We had a small issue with the heater recently and Phil and his colleagues couldn’t have been more helpful in getting it fixed in a timely manner. 10/10.
Col Graham
22:52 22 Jan 19
From the 1st message via Facebook to nipping round to the showroom and meeting Phil and deciding on which hot tub suited our needs,I can honestly say we made the right decision buying from better outdoor living.The whole transaction to the install was executed perfectly can't recommend them enough.😊😊
stephen shaw
19:20 15 Nov 18
Great service from start to finish thank you
grama jean
07:58 30 Aug 18
Best thing ever did buy hot tub from these guys others around but these hot tub are value for money staff helpful and lads who fitted it even cleaned up when done good job 😁
Lorraine Carlton
20:02 28 Aug 18
I bought a hot tub and couldn't be more happier and staff support was spot on very helpful lads who installed it very friendly and tidied up after work was done
Bruce Simpson
18:13 23 Aug 18
We recently purchased a hot tub from this company. I am somewhat pedantic and despite numerous questions raised before purchase, Better Living Outdoors answered all of them in a competent and professional manner. The hot tubs are excellent value and the service from Phil and his team is first class. I am very happy to recommend them.
Bruce Simpson
18:08 23 Aug 18
We recently purchased a hot tub from this company. I am somewhat pedantic and despite numerous questions raised before purchase, Better Living Outdoors answered all of them in a competent and professional manner. The hot tubs are excellent value and the service from Phil and his team is first class. I am very happy to recommend them.
Matt Foggin
10:56 05 Aug 18
Just bought a hot tub from these guys and all I can say is the service was outstanding from ordering it to installation also provide a tutorial in setting up and maintaining the tub , excellent customer service and very friendly people I cannot recommend these people enough , nice doing business with your team keep up the good work
Will Watson
11:18 14 Jul 18
Excellent service from ordering to installation. Would recommend to anyone who are thinking of getting a hot tub. unfortunately cant say the same for after sale's. after having the hot tub just a couple of years we asked for advice on a few things. responses after long time or no response and when did respond very poor answer.would not use again for after sale.
Russell Morrison
15:47 08 Jul 18
Great service from initial questions, to placing the order to delivery. Tony and Phil answered all queries and advised on electrics and arranged the crane company to make delivery of the hot tub stress free. Really please with our tub - thanks for making it all run smoothly guys.
Sarah-Jane Worrow
13:26 26 May 18
Brilliant company. Traveled all the way from Newcastle to deliver to us in Kent. No charge for delivery. Amazing spa and cheaper than anywhere else online or locally. The guys were great setting it up and explaining how it works, how to clean it and how to maintain it. Would definitely recommend and would use again!
Martin Broome
10:28 26 May 18
Absolutely faultless service, we ordered the hot tub online, it is a great hot tub and very very pleased, I had measured my access wrong and only found out two days before delivery, the company phoned around on our behalf and organised a crane, all in and running very quickly, great customer relations, great company.Thanks
Paula Hudak
18:06 12 May 18
Loving our hot tub that was delivered last week . Service was first class lads were really helpful even came back out to sort a tiny problem we had ! Would defo recommend �������
Paula West
10:31 12 May 18
Just took delivery of our hot tub this week after buying on a bit of a whim. The company is local to us and we were impressed with the knowledge of staff and the fact there was no hard sell or pressure to get us to buy. Delivery and installation was seamless and the lads who delivered were very friendly. Since purchasing I've had a look online at the prices of other suppliers and I definitely think we've got a very good deal. Would highly recommend
Adam Griffin
20:37 05 May 18
Just had a tub delivered.Advised me wellDelivered quicklyShowed me the basics.Great service
Nicola McGowan
09:45 27 Apr 18
We have had ours almost a year now nd still loving it, highly recommend these guys�
Paul Nicholson
20:09 22 Apr 18
Great service from going into the showroom in Durham to getting it delivered ( even though the crane was late ) talked me through everything two great lads �
Gerard Mulheran
09:13 11 Apr 18
We had a Europa spa installed on 20th March ( video of install is in posts ) and we are over the moon. Looked all over to find a two lounger with lots of jets but didn’t want to get a six or over seater and so this was the perfect tub. The company were excellent throughout and we bought without even seeing the tub �
Karen Hodges
17:16 10 Apr 18
We have just purchased our new hot tub from these guys and we are absolutely delighted with the service from start to finish..very friendly and helpful would highly recommend this Company to anyone
Jamie Jones
11:35 10 Apr 18
Over the moon with the hot tub I purchased very friendly helpful staff excellent service. Would highly recommend
Brilliant services from theses guys, so happy with our hot tub, thank you so much, would highly recommend this company xx
Mindy Mandy Moo
20:47 22 Mar 18
Me and my husband researched garden spas for months before deciding to buy from Better living Outdoors and it was the best decision we have made.The quality is fantastic and we haven’t found a better price anywhere else. We bought the Barbados that has all the features we wanted that other companies charge extra for!! We were given an excellent service and advice throughout; the guys who installed the spa were friendly and professional. They explained fully how to use and maintain the spa, with the extra reassurance of being only a phone call away. We have had the spa a week now and it has been in constant use by everyone; including our children, family and friends. It has also been very beneficial to me as I have arthritis and I’ve have had recent spinal surgery; my pain killers consumption has halved due to the therapeutic benefits of the spa �We have no reservations in awarding this company 5 stars �
Jammy Fu
11:51 01 Mar 18
Mags Skoczylas
21:34 12 Nov 17
We have searched for hot tubs for the last 6 months , decided to go with Better Living Outdoors as came across very professional and friendly .... got our chosen hot tub ( topaz) delivered last Friday and conected within just few hours ! Been able to enjoy it for our 1st time the very next day . It's perfect 🙂 thank you !!I would recommend this company to anyone .
Louise Simpson
18:23 17 Sep 17
Hüseyin Erdoğan
22:51 03 Aug 17
Debra Gray
18:36 29 Jun 17
Just took delivery of our hot tub yesterday. I was working so basically left the guys to it and returned home to find everything in place. Philip returned later to show us how everything worked. The family has all tried the tub tonight and I can honestly say we are so happy with our purchase. Philip was a great help, texted him several times to ask daft questions but it's important to know the answers to these questions when purchasing a hot tub for the first time. I highly recommend this company.
Nicola McGowan
15:52 16 Jun 17
These guys are so helpful, from the moment we set foot in the shop until the day our spa was delivered and up and running we couldn't have asked for any better. We looked at a few spa's but chose to go with these guys honest reliable and such a fantastic price, we told them what we wanted and they certainly delivered. Would I recommend them? You bet I would.
David Coulthard
11:44 03 Jun 17
Dave Kerner
07:54 01 Jun 17
After spending many many hours of searching, reviewing, agreeing our budget and changing our minds on configuration of seats, pumps, 32a/16a, running costs, insulation, etc, etc.. I made a call to the team in the north of England and appeased each of my concerns with the helpful non pressured sales advise and assistance I needed. We had budgeted around £6500-£7000 for our tub, and couldn't be sure that buying a tub for about half of this price we would be buying quality or poorly insulated. buy with confidence, these tubs are very well insulated, robust, sturdy and weather proof. don't be swayed by glitzy expensive alternatives, Our Refresh Tub is fantastic value for money and over engineered to meet all necessary safety and British construction standards. From point of order, through to delivery to our home, installation, local familiarisation with the controls, cleaning, chemicals requirements and general use, the exceptionally nice installation team left us to use our brand new tub with friends and family appeased with all the knowledge we needed with the knowledge the support number is there should we have any further questions.
Jerome Bartlett
15:30 30 May 17
Ali Corner
06:25 27 May 17
I would thoroughly recommend this company, my hot tub was installed yesterday and I absolutely love it! Big thank you for the super fast delivery, everyone was so pleasant and helpful �
Charlotte Tarn
15:46 26 Mar 17
Great service thank you very much, can't wait to get even more use out of it when the suns out
GM Brooke Norman KT
20:29 27 Feb 17
After buying a death trap from Hotpricetubs and having no option but to take them to court to get our money back, it was a welcome surprise to find that not all companies who sell hot tubs are just out to rip you off. When Phil and his colleague arrived with our new hot tub we were so pleased. Its quality is evident and its also CE marked, with the new balboa system its guaranteed to last. We have a real warranty with Phil, and we know that any issues Phil will be there, he is a very honourable business man! Phil is also becoming a "Bishta" member to show the professionalism of this business, which comforted me with the knowledge that safety to Phil is paramount. Phil is also a nice person, he doesn't just run a business he knows that his customers are the business and he goes out of his way to make you happy. He even hand delivered the products to go in the tub, how much of a wow factor is that. Thanks Phil you and the lads have gave us faith to know that not all businesses are the same and we would totally recommend you xxx
Emma Graham
15:57 16 Oct 16
Great spa we chose the happy in black it's amazing
Tony Smith
17:04 28 Jul 16
Karen Tarn
16:52 26 Jul 16
John Parker
13:41 26 Jul 16
Highly recommended, Better living outdoors are the most professional, polite and respectful team of workers who install the latest quality spar's. If you are interested in getting a new spa then get down to their store in Renny's Lane near the B&Q in Durham City Retail Park.
James Birkbeck
12:48 26 Jul 16
Cracking shop, cracking lads and amazing products.
Jim Mc
11:53 26 Jul 16
John Chambers
11:45 26 Jul 16
I wasn't sure about getting a hot tub, I always associated it with those with higher expectations in life. My wife asked me to look into it as she appreciates some of the finer things....It was a better price than I first imagined, and the experience.....oh my, wonderful. I cant wait to experience it again

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