Product Description
Upgrade your outdoor space with our stunning 3m x 4m Pergola. Made from aluminium, our highly durable pergolas are designed to be water-proof and weather resistant. So you can make the most of the weather during the sunnier seasons and also enjoy your outdoor space when the adverse weather arrives. The innovative tilted double-layer louvres can quickly switch between opening and closing, so you can enjoy relaxing in the sunshine, or be sheltered for when the rain arrives. The pergola design is protected from harmful heat sources that typically cause damage and fading, such as UV rays, so there is virtually no maintenance required and you can enjoy your pergola all year long! Installation service excludes fixing to the ground.
SkyView 3m x 4m Pergola Video
We’re 5 Star Rated
We’re passionate about providing the best spas
Cayman 1 was delivered in May. It has taken me a while to write a review as I am never out of the tub! The service from this company and Phil was amazing from start to finish. Great communication, attention to detail as it was a tricky delivery and Phil sourced the cheapest crane for the job. After I reported a small problem it was fixed within hours. The tub is excellent value, cheapest for the quality by far and great deals on finance. I have no hesitation in recommending this company for its service and products. Thanks Phil
Fabulous company. From ordering to being delivered so easy. Hot tob arrived and the guys where very professional and chatty. Once it was in we noticed a missing part so contacted you guys who where fab. you booked in a date that the parts would be fitted and everything went smoothly. The engineer came yesterday and carried out the work and was very tidy. luckily the sun came out for him! thank you everyone. We love our tub and we're so ready for summer bbqs now as soon as we can. Thanks again :) I'd highly recommend you :)
We purchased a Dominican hot tub in May for June delivery and were a bit nervous about buying online without seeing the product but the price was too good to resist! However the product is good quality as well as great value and best of all, excellent and very prompt customer service from start to finish. Delivery team were fab and the after care has been really helpful too.
Had our Barbados hot tub for 4 weeks now, the whole experience from ordering to installation was fantastic, we were kept informed of the status at all times, Geoff from Shrewsbury is extremely knowledgeable and always at the end of the phone for advice, nothing is too much trouble. I would highly recommend better living outdoors.
Reviews
5.0
Based on 150 reviews
Debra Barton
20:27 20 Sep 23
We recently purchased the Sydney hot tub from Better Living Outdoors Durham and could not be happier with it . From ordering to delivery, aftercare support and advice the service has been excellent from all involved 10/10
Yuliyan Talev
16:44 26 Apr 23
The representative Joanne Oxley was brilliant. We were just browsing around yesterday when we popped in the Durham branch and from the get go Joanne was so honest and friendly and just a pleasure to deal with. We returned today to place an order. Thank you Joanne 10 out of 10 😊Looking forward to getting into the hot tub soon
Michael Tait
11:58 08 Feb 23
We bought the Melbourne Spa in September. We visited Better Living for initial advice on the differences between ‘plug & play’ and 32 amp models. The staff were very friendly and non-pushy and didn’t ‘hard-sell’. We went away and visited other competitors to compare prices / models but after receiving the hard-sell and promises of better deals on condition of ‘signing up today’, came back to Better Living. The purchase process was easy and crane delivery was both reasonable and competitively priced.We use the spa every day and can honestly say we wouldn’t now be without it. We both work in busy and stressful jobs in the NHS, and find the psychological and physical health benefits amazing. We love nothing more than chilling out in the hot tub after work, and in just 30 minutes feel both relaxed and all the muscular tension and soreness is gone.08/02/23 - updateWe've had the spa now for over a year and I wanted to comment on after sales service. The team at Better Living have been absolutely amazing, and any (small) issues which one would expect, have been sorted promptly and without fuss. Jo in particular has such a positive 'can do' attitude and is a credit to the company. I wouldn't hesitate to recommend Better Living, and wouldn't now go anywhere else when purchasing another spa.
Andrew Saunders
13:46 26 Dec 22
no high pressure sales. just helpful and informative staff. Excellent customer service. I would recommend them to anyone.
alan prole
10:12 09 Nov 22
Highly recommended, great customer service, and knowledge, very professional and staff are super friendly efficient and professional.
Ian Humpleby
10:37 02 Sep 22
Hi AllJust like to take this opportunity to let you and others know about the team.From my phone call on Monday to delivery: installing of my Riviera hot tub.The total experience second to none, if only other companies are able to copy they view on service and delivery of the service then we would all be in a better place.So thanks agin Jo, Omar and the manager that come out with Omar fist class service, keep up the good work team👍🎉🍷 Hi everyone, just an up-date regarding my hot tub, due to a small issue had to call the Durham office to arrange for someone to have a look at the issue and yet again. The help and support second to none. Called on the Tuesday of this week engineer booked for the Friday of the same week, within 10- mins fault sorted with no issues.Cheers to the team, top company to purchase you hot tube with support throughout any issues you may have .👍😍
steven speight
18:09 19 Aug 22
We are really happy with our Spa.The Durham team where excellent from start to finish, I highly recommend them.
Lucy Postle
15:50 01 Jun 22
Highly recommend this company for anyone wanting to buy a hot tub, the staff went absolutely above and beyond while we were looking at the different specs and also after I got it delivered for loads of advice. I searched online and in different showrooms and never found hot tubs like these and they are a fantastic price.
I thought our delivery would of been tough but it wasn’t a problem for the 3 delivery guys who made it look easy! Thank you so much
I thought our delivery would of been tough but it wasn’t a problem for the 3 delivery guys who made it look easy! Thank you so much
Kim Fountain
10:29 20 May 22
The experience of getting a hot tub from start to finish has been superb. In the showroom, Helen was both enthusiastic and patience when answering the 1001 questions we had before we decided which tub to purchase, and a couple of follow up queries. The installation of the hot tub was a swift and smooth operation with the wonderful James and Reece. Not only were they professional and polite, they were neat and tidy. They listened to what we wanted, and where we wanted the tub, and once in place they double checked everything again. They took the time to explain the instructions, the chemicals, and offered a few day to day tips. They worked hard but also had a sense of humour, and were a dream to have in our home
Tanya Wright
08:49 17 May 22
Amazing service from Jo, Greg and the installation guys. We ordered and had the hot tub installed within 10 days, any questions are answered quickly and we absolutely love it. Have recommended to family and friends and if we are ever needing anything else would not hesitate to return. Thank you!
Mike Lee
21:45 20 Mar 22
From walking into the store and meeting Omar, to installation their service, knowledge and support has been excellent. If you're looking for a hot tub this is the place to go.
Jo Whatmore
17:31 24 Feb 22
I’ll be honest I first visited Durham branch to look at the hot tubs to get a feel of them in the flesh after looking online at a different company. I didn’t intend to buy from here however upon walking in the door it was clear to me these guys were the place to buy from. Not at any point were they like pushy sales people Infact far from it. My daughter & I were looking at all the tubs & one of the managers showed me how one worked & answered all my queries without pushing any sale. We got an instant feeling of being comfortable & knowing this was the exact company we wanted to buy from ! After reviewing their site & online reviews it proved to us that we were in good hands. Absolutely amazing service from the very beginning with an amazing quality product. The tub arrived yesterday & installation wasn’t an issue for the 2 guys who came. Absolutely amazing service & we can’t thank you enough. We know for sure we’re in good hands to ask any queries that might arise & incase we have any issues in the future. That’s one of the main reasons we didn’t want to purchase from a company online ! I always speak as I find & honestly we can’t fault these guys not one bit! Keep up the good work guys, we can’t recommend you highly enough !!! 😊☺️🙌🏻👏🏻
Jo Whatmore
17:25 24 Feb 22
I’ll be honest I first visited Durham branch to look at the hot tubs to get a feel of them in the flesh after looking online at a different company. I didn’t intend to buy from here however upon walking in the door it was clear to me these guys were the place to buy from. Not at any point were they like pushy sales people Infact far from it. My daughter & I were looking at all the tubs & one of the managers showed me how one worked & answered all my queries without pushing any sale. We got an instant feeling of being comfortable & knowing this was the exact company we wanted to buy from ! After reviewing their site & online reviews it proved to us that we were in good hands. Absolutely amazing service from the very beginning with an amazing quality product. The tub arrived yesterday & installation wasn’t an issue for the 2 guys who came. Absolutely amazing service & we can’t thank you enough. We know for sure we’re in good hands to ask any queries that might arise & incase we have any issues in the future. That’s one of the main reasons we didn’t want to purchase from a company online ! I always speak as I find & honestly we can’t fault these guys not one bit! Keep up the good work guys, we can’t recommend you highly enough !!! 🙌🏻☺️
Melanie Gamblin
12:09 07 Feb 22
I did lots of research and spoke to lots of firms before I made my decision to buy my hot tub from Better Living Outdoors and I am very happy I did. From start the finish the customer service was outstanding. The team in the showroom of Roz and Geoff are not only friendly but also informative on the products and we’re flexible, responsive and very helpful. The install team were equally as pleasant, helpful and made the customer experience a really enjoyable one. The tub itself we use a lot and we love it. IF we ever have any issues with it I’m in no doubt the team would work hard to resolve it but we’ve not needed to as it’s all worked perfectly. Highly recommend Better living outdoors, the staff are a credit to the business
Gemma Ritchie
19:58 06 Feb 22
Unbelievable service from the minute I walked through the door to installation of tub . Could not recommend jo enough - she knew all their was to know about the Hot Tubs . Every different make & Model - listened to what we wanted and expected from out Hot Tub. After researching different companies and going around looking at other firms we soon realised Better Living Outdoors we’re far superior - in professionalism and better quality of spas … They made the whole process simple and the guys who dropped off the tub were amazing . Set it all up and answered all of our questions regarding the up keep and maintenance… customer service afterwards has been great - checking up to see if we are ok with everything - highly recommend this company . They do not disappoint - Gemma & Rob x
Tomasz Malik
11:04 28 Jan 22
Perfect service. Fast and qucik installation. Fully recommend!
John Embleton
16:18 13 Jan 22
We ordered our tub form the guys at Better living during the Christmas break we never expected to here from them till they had reopened in January however to our surprise the called the next day with a installation date. The tub was delivered and installed just 10 days from initial ordering. The communication from Better living was outstanding. The installation team were great with the job completed in just a couple of hrs. Then today we got a courtesy phone call from Omar in the office just to make sure all was good. Customer satisfaction is obviously very important to this company.We are loving our new hot tub.
Paul Embleton
18:45 07 Jan 22
We ordered a tub online during the holidays. The sales team contacted us and arranged to install the tub, ten days later we have our wonderful new hot tub is installed and ready to use. From start to finish the communication was great. The installation team were great we would highly recommend Better living Outdoors.
Tank you to the whole team.
Tank you to the whole team.
Andy Croft
14:27 23 Dec 21
Christmas is a busy time of year and unfortunately we experienced a technical issue with our hot tub. We contacted the Durham branch where it was purchased and received a good & fast response with fantastic after sales service in resolving the issue. We would like to thank all of the Durham’s team and the lads who came out to resolve the issue. It was performed in a very efficient & friendly manner. Our thanks to everyone involved . Can’t recommend Better Living enough.
Nattanan Hall
19:01 16 Dec 21
We got our hot tub the Melbourne delivered in July and absolutely love it. The engineers that came to install it were fantastic and extremely helpful. We had a couple of problems with the tub but the customer service was again fantastic and someone had come out to fix the problem very quickly driving 5 hours down to u, even for just a 5 minute fix.
All in all would highly recommend and thanks again!!!
All in all would highly recommend and thanks again!!!
Adele Rowe
20:08 07 Dec 21
From beginning to end we have had five star service buying our hot tub from better living. We saw Craig who helped us narrow down what we wanted in a tub. Very knowledgeable even came out to make sure the tub would fit before delivery. Delivery was prompt done in a quick efficient set up told me everything i needed to know to get started. Highly recommend this company if you are thinking of purchasing this us where you need to come. Thanks craig & team
Karen Hayns
09:34 07 Dec 21
We are absolutely thrilled with our new Milan, midnight canyon hot tub! Better Living Outdoors have been a pleasure to deal with from initial enquiry through to installation. We visited their new show room in Haddenham (Aylesbury) and were very impressed with the expertise of Craig - his YouTube videos are a must watch and so much better than trawling through websites - he knows them inside out! We did a lot of research before taking the plunge and know we've made the right decision with a high quality product that will last for years with after sales suppport/service on hand as and when we need it.
Andrew Fletcher
18:16 02 Dec 21
We went for a look around as we wanted a hot tub we were never put under pressure to buy. Very helpful and with the good custom we decided to buy. No problems from start to finish came and had a site visit and and lads who installed were great. Would recommend this company without hesitation.
David Pick
17:01 02 Dec 21
Fantastic service all around. Good value for money and very knowledgeable sales and aftercare process so far.
Derek Barker
14:41 02 Dec 21
Fantastic service and after care , great prices and sales staff , Everything stated was done and the product was delivered on time and in perfect condition
darren tinkler
08:52 27 Oct 21
Cant praise all the team enough from choosing the right hot tub for us at their lovely showroom at Durham to the installation team who explained in detail on hand over with very clear advice also handy tips regarding using and maintaining our hot tub, to the after sales phone calls making sure everything was still OK and if they could assist in anyway.We would highly recommend Better Living Outdoors for their very knowledgeable, professional service provided.Thak you team
Clare Moralee
10:56 19 Oct 21
We are really enjoying our hot tub, especially in the darker evenings with all the lovely lights on. Joanne from the Durham office has been extremely helpful when I needed to ask her something about my chemical levels. I would not hesitate to recommend this company. Thank you 😊
Bryan Harrison
09:21 10 Oct 21
Amazing service from start to finish. I have the Melbourne spa and absolutely love it. Been in it pretty much every day since I had it installed in June.
stephen ward
18:39 05 Oct 21
i ordered a Europatotal novice so bit weary of what to do etcgreat support re officeandvideos of how to use etc very usefulinstallation team fantastic and very helpfulnow enjoying the hot tubeso - great service/installation and back upwould certainly recommendStephen Ward
Alan Gibbon
16:28 05 Oct 21
Happy with service.
Michael stephens
15:56 05 Oct 21
Craig listened to our needs and recommended the Mauritius, which we have now had for two weeks and it was the correct choice for us. Delivery and set up was smooth and quick with all questions answered.
Tony Ingram
11:58 30 Sep 21
Excellent friendly service throughout, ordering hot tub was easy and delivery and install guys brilliant. Would highly recommend this company.
Penny Bastiani
09:26 25 Sep 21
We recently purchased the all new Milan hot tub, having seen the videos on line and speaking with Craig at the Shewsbury branch. From point of sale to delivery it could not have gone smoother. The 2 man delivery team were excellent and helpful. We did experience a problem, but Jo in the office arranged for an engineer to visit the next day and it was sorted. These days its rare to get a friendly and clearly caring company who will do what they can to help in both pre and post sale service The Milan was a great choice for us, well priced and service could not be faulted. I would not hesitate to recommend this professional company. Penny
Haydon Benstead
21:08 23 Sep 21
Service was amazing from the start, from choosing the correct hot tub for us to professional installation and very helpful engineers at hand with any queries. Nothing was too much for any of the team, they were all very knowledgeable and professional and would do anything to make sure everything ran smooth for us. We can not fault better living outdoors quality of customer service, they are all amazing!!
Mary Mould
08:13 19 Sep 21
We just bought a hot tub from the Shrewsbury branch. Lovely people to deal with, Geoff is very knowledgable and always happy to answer questions. The 2 gentlemen that brought the tub to us were also really lovely, a pleasure to deal with. We love our Milan hot tub .
Rachael Dodsworth
23:35 14 Sep 21
Alan Wragg
20:24 03 Sep 21
Had a problem with one of the hot tub speakers-I contacted Better Living Outdoors and within 10 minutes I had a phone call off them and the problem was sorted the next day-great service and a very nice guy who did the job 👍🏻
Grant Scott
08:45 24 Aug 21
I cannot recommend this company enough… not like other companies I had made enquiries with… most just want to sell you the most expensive they have. Jeff gave me the advice I needed to make the right choice. The Mauritius is fantastic. Perfect size and amazing features… so pleased with it. The two lads that delivered and installed for me were amazing.
Fantastic service all round.
Fantastic service all round.
KLinic Wholesale
22:09 05 Aug 21
The service has been exceptional, the tub is currently filling up nicely and will be ready for the weekend and I can’t wait.From the initial online purchase, to the final install (with two amazing fitters) I can’t believe how easy, quick and affordable these guys are!Don’t waste time looking elsewhere, these guys are the real deal.Kevin L
Bernadette Barton
21:16 25 Jul 21
We received our Barbados hot tub, 7 wks early. 🎉🎉 We can’t thank you all for making our decision easy!!!Fantastic communication skills, kept us updated with delivery. Austin & Tom delivered our hot tub at 8pm, very difficult with loading in to a deep hole ready for the tub! This did not stop them installing. They explained everything clearly, very professional. They are an asset to the team, left ours 10.30pm they had been on the road since 7.30am. We will upload photos shortly! Again Thank you!! all of you! Highly recommended, so relieved we chose the right company. Fantastic service and after service communication. 🎉👍🏻
Dave Bunce
08:53 28 Jun 21
My experience with Better Living has been good.I had decided to get a hot tub and looked at reviews in the local area. Better living was close and also had good reviews. I visited the show room to be met by Craig. He was helpful throughout and even managed to squeeze my order delivery in early after we had chosen a tub. On the day of delivery it rained which was unusual for the time of year. Liam and Rob took it in their stride. Whilst I did give them a bit of help because of our gardens dips and gullies they took it all in their stride. Thank you Better Living Outdoor Team.
Donna Brass
18:56 06 Jun 21
excellent and professional support given to us on our purchase. Geoff went above and beyond for us!
Chris Eyre
10:35 13 May 21
Received our Antigua 2 spa yesterday!
We are made up with it and the service we received from better living outdoors. From the first video call with Craig all the way to a few facebook messages after delivery to sort out a few questions we had, they have been great!
We are made up with it and the service we received from better living outdoors. From the first video call with Craig all the way to a few facebook messages after delivery to sort out a few questions we had, they have been great!
Steve Borrill
13:28 10 May 21
Delivered our Fiji Lux on Friday, dealt with Craig at the Durham branch, delivered and setup by Adam & Reece great pair of lads nothing to much trouble, the whole experience from start to finish has been brilliant, if you are thinking of getting a tub I would highly recommend you consider Better Living Outdoors 😁
Barry Tucker
14:50 18 Apr 21
Wouldn't hesitate to recommend this company. From the sales team in the office to the lads installing the tub - all extremely friendly, professional and thoroughly helpful.
Lauren Leach
10:34 18 Mar 21
Fabulous company. From ordering to being delivered so easy. Hot tob arrived and the guys where very professional and chatty. Once it was in we noticed a missing part so contacted you guys who where fab. you booked in a date that the parts would be fitted and everything went smoothly. The engineer came yesterday and carried out the work and was very tidy. luckily the sun came out for him! thank you everyone. We love our tub and we're so ready for summer bbqs now as soon as we can. Thanks again :) I'd highly recommend you :)
Ellie Watt
09:03 29 Jan 21
We ordered the Florence from better living outdoors the service form start to finish was great, we had a small issue and someone came out the same day to fix. Very happy with our hot tub 😊
Joel Campbell
18:54 18 Dec 20
Hot tub broke after 3 weeks due to a mechanical fault. The technician who came to look at it spent 30 minutes telling us why one of the directors disliked him and all the problems with the company, really bad customer service and business practice to spend so long ridiculing the company you work for. He couldn’t fix the issue and heard nothing from Better living until we chased them, they refused to resolve the issue and won’t fix it and continually refuse to discuss the issues with us. Unfortunately it leaves us with little choice but to take legal action. I hating saying to avoid companies but I would urge extreme caution when buying from these guys, if it breaks getting it fixed will be a huge task.
rob mc
16:07 17 Dec 20
Julia Grover
17:25 11 Dec 20
so we ordered a hot tub for Better living outdoors. from initial contact to delivery the service was amazing. excellent quality and service. 😁
Peter Harding
14:17 10 Dec 20
So what can I say about this company...I didmy home work and looked and went to see fewcompany’s in northeast to buy hot tub. And thiscompany by far is second to none, from start tofinish. Don’t get me wrong I had to wait for the oneI wanted but boy it was worth the wait. I couldn’trecommend this company more.
Rhianna Holland
15:22 05 Dec 20
We are so pleased with our new BeWell hot tub! I would totally recommend Better Living Outdoors, the whole team have been friendly and super helpful from start to finish! The one thing I loved was that there was no sales pitch which was really refreshing! Just got good, honest and simple advice! There is nothing Geoff doesn’t know about hot tubs! The delivery team Darren and Rob were also so professional and really helpful. Thanks again, very happy customers!
Julie Toulson-Sinton
21:37 03 Dec 20
absolutely recommend this company from start to finish, I must have drove them mad with all my questions lol. we dealt with Craig in the Durham branch he was so helpful. I really can't recommend enough.
Chris Stinson
19:16 27 Nov 20
Had our Barbados hot tub for 4 weeks now, the whole experience from ordering to installation was fantastic, we were kept informed of the status at all times, Geoff from Shrewsbury is extremely knowledgeable and always at the end of the phone for advice, nothing is too much trouble. I would highly recommend better living outdoors.
Andrew Davison
17:28 24 Nov 20
Delivered this morning . The two engineers who fitted the hot tub were professional , cheerful and helpful , nothing was to much trouble and the handover was excellent, credit to the company . This also goes to he sales team in Shrewsbury who kept me informed and ensured all that was ordered was delivered in a timely fashion.
Kelly Hall
20:25 07 Nov 20
Can’t recommend Better Living Outdoors enough ! If you are thinking of purchasing one of their tubs go for it . Craig and Geoff gave us lots of info and advise on deciding which tub to buy they were very helpful . Delivery was superb by rob and Darren they have this fab no problem , can do attitude ! They will go above and beyond to get your tub in place ,up and running and help with any queries they were superb .Lovely lads a credit to the company . We have had our Tub a fortnight and absolutely love it .
Kelly & Robb Hall.
Kelly & Robb Hall.
Amanda Lyle
16:32 31 Oct 20
Wow what can I say I was blown away with the dedication and enthusiasm Darren and Chris both showed when they delivered our Mauritius hot tub on Monday evening in the wind and the rain there was a struggle to get the tub in the garden but Darren and Chris would not give up at all ! I have to say they were 2 of the best workmen I ever had and I would recommend them to everybody ! They were truly amazing and have made me very very happy ! My whole experience with Better Living Outdoors has been amazing throughout and as I say I would recommend to everyone! Thank you very much !
Sandra Garrett Flounders
22:04 29 Oct 20
Excellent service from start to finish. Install team, Darren and Rob, couldn’t do enough to help. Darren went the extra mile calling back out of hours to run through the set up with my Husband who had been at work all day. Would highly recommend if your looking for a hot tub with excellent customer service
Darren Dagless
12:43 29 Oct 20
Chris and Dan delivered and installed my hot tub today. Excellent service , highly recommend these guys. Arrived on time totally professional and efficient. Also very friendly and informative- Thank you 😊
James Hole
15:15 09 Oct 20
From the first point of contact until the hot tub was delivered and installed, the service was excellent. It wasn’t a standard delivery but nothing was too much bother, the delivery and installation guys, Darren and Rob were fantastic, the tub needed delivered through a neighbours garden and over a hedge, they came up with a plan and executed it perfectly, can’t recommend this company highly enough, amazing service.
Alison Richardson
21:01 06 Oct 20
Would highly recommend fantastic customer service and great product and the best value around, after sales support also very impressed with.
Natalie Sparkes
16:56 10 Sep 20
Fantastic service from start to finish. Everyone very helpful and got back to me straight away. The installation guys Rob and Darren were great. Very professional and helpful. Would definitely recommend this company.
Thanks guys
Natalie
Thanks guys
Natalie
Kath Summerbell
22:14 05 Sep 20
Hot tub delivered from the Durham branch yesterday by 2 very knowledgeable helpful chaps.
absolutely love this hot tub , and highly recommend company.
thankyou Better living outdoors
absolutely love this hot tub , and highly recommend company.
thankyou Better living outdoors
Elaine Heyes
09:40 29 Aug 20
Just had our hot tub installed, by a fantastic pair of guys, Dan helped out from The Spa Guy.
They both were very pleasant and knew what they were talking about, we would highly recommend thanks guys, looking forward to getting in the tub now 👍😀
They both were very pleasant and knew what they were talking about, we would highly recommend thanks guys, looking forward to getting in the tub now 👍😀
Simon Field
10:45 22 Jul 20
Amazing service from the first enquire to delivery of the spa .
Ordered on the 9th July and delivered on the 21st which is when we wanted it delivered as had to have area made ready .
Happy days big smiles on the family’s faces .
Ordered on the 9th July and delivered on the 21st which is when we wanted it delivered as had to have area made ready .
Happy days big smiles on the family’s faces .
Rita Leonard
19:00 26 Jun 20
I would highly recommend Better Living Outdoors.
The service was fantastic, they answered every concern I had, sent videos on how to use it , keeping it clean etc.
When they delivered it, the two lads were excellent , nothing was a bother they were genuinely nice people .
The service made me feel at ease, genuinely over the moon .
Thank you 😊
The service was fantastic, they answered every concern I had, sent videos on how to use it , keeping it clean etc.
When they delivered it, the two lads were excellent , nothing was a bother they were genuinely nice people .
The service made me feel at ease, genuinely over the moon .
Thank you 😊
Darren Perkins
12:15 19 Jun 20
I’ve had a tub delivered and installed by the team from Durham today
Excellent service from start to finish
Arrived early, shown me everything I needed and answered all questions I had
Would highly recommend to anyone
Just the fill up process to go
Excellent service from start to finish
Arrived early, shown me everything I needed and answered all questions I had
Would highly recommend to anyone
Just the fill up process to go
Dominic Fruttauro
07:34 12 Jun 20
We took delivery of a Cayman 2 in February. The two lads Dan and James sited and set up the tub in a polite, professional and helpful way. Bill and his colleagues in the Durham and Shrewsbury showrooms were always on hand to help with any technical advice and reassurance. Fantastic product and terrific service, never out of it and best value by a country mile.
Dee Wainwright
11:57 06 Jun 20
We absolutely love our new hot tub ❤️ fantastic company to use. Very professional and lots of information given.
Peter Brewer
11:45 28 May 20
Great people to deal with. Very knowledgeable. We had to unfortunately cancel our first order due to issues getting it in, but Phil managed to sort us out with a hot tub that didn't require a crane. Great guys who delivered and placed our hot tub where we wanted it, even though it was very awkward to get it there. I have no hesitation in recommending this company at all
Martin Taylor
08:21 23 May 20
Recently bought an Antigua hot tub from Craig at Better living. Have to say the service has just been absolutely fantastic from start to finish. Ordering was quick and easy we even had a phone call with one of the bosses who provided loads of advice, guidance and expertise. On day before delivery payments were taken efficiently and the next day as promised the tub arrived. Two team members practising complete social distancing, removed our fence got tub into the garden set up and advised on positioning etc.. provided an overview to features and what we do to set up!
Had a query afterwards which was answered with a quick phone cal! Team and everyone have been exceptional and we love our tub !
Had a query afterwards which was answered with a quick phone cal! Team and everyone have been exceptional and we love our tub !
Raymond 'Dobba' Dobson
16:51 22 May 20
Great service, would highly recommend
Jacquie Tyndall
12:39 22 May 20
We've had our hot tub for nearly a year now and it's one of the best purchases we've ever made
Its easy to use and maintain and a little bit of luxury every day
From purchase to delivery everything was on time and we still visit the shop for consumables when required
Great service, fantastic product, very happy, thankyou
Its easy to use and maintain and a little bit of luxury every day
From purchase to delivery everything was on time and we still visit the shop for consumables when required
Great service, fantastic product, very happy, thankyou
Emma Miller
08:59 22 May 20
I got delivery of the cayman 2 on Monday, and the two lads that installed it Darren and dan were absolutely amazing nothing was a problem for them, my electrics were done so neatly. I am over the moon with the service I received and totally in love with my new hot tub, highly recommend Better living outdoors. Thank you again guys
Chris Bush
20:58 18 May 20
I ordered the ANTIGUA 2 and had it delivered and installed a couple of weeks ago. From my initial conversation with Craig and beyond the installation the service and support I have received has been fantastic. I'm not the type to leave reviews but my experience has been great and I wanted to share that. I haven't owned a spa previously so I had lots of questions and a lot to think about, I was given great advice from day one. The spa is fantastic, I'm really pleased I decided to go ahead. I can't recommend these guys highly enough.
Wayne Messer Branighan
18:44 26 Apr 20
Bought our spa from Bill with a really quick turnaround, fantastic service and squeezed us in so the girls could have some fun giving the situation we are all in, really nice guy and highly recommended, spa is fantastic *****
Kev Ogden
15:34 25 Apr 20
We bought a hot tub from Geoff in store, very knowledgeable guy has a very factual and truthfully approach. Tub is fantastic price was excellent, delivery was spot on as access was just over dimensions required. After sales I have been back to Geoff with a couple of questions/emails and he always replies same day or within 24 hours. Videos for installation and running the product are clear and very factual.
Toni Toni
12:35 21 Apr 20
fantastic service from the off..over the moon with the tub and electrics were all sorted for us by 2 gr8 chaps..deffo reccommend..ive told all my friends and family
Julie Wilson
15:23 02 Apr 20
Excellent service from start to finish, quick to message back with all my enquires and quick delivery, guys who installed the hot tub provided a professional and quick service, friendly! Wouldn’t hesitate in recommending this company and the service provided! Definitely 5 star!
John Elliott
17:50 31 Mar 20
Just had the Cayman 2 fitted really impressed with the lads from the beginning. I wasn't their for the install but i was very impressed when i got home. Electrics are done neat and exactly where i wanted them along with the position of the hot tub. Would defo recommend cheers.
John Elliott
17:35 31 Mar 20
unreal Service off these. Electrics done to perfection and love the Hot tub. No pressure to buy and Phil was very helpful answering all questions. would defo recommend.
Louise Kendall
14:24 28 Mar 20
What can I say...amazing customer service and hot tub. I ordered yesterday had it delivered this morning and we are currently sat in it. Bill and his team are amazing, if you are looking for a new hot tub look no further. Thanks to you all
louise kendall
14:21 28 Mar 20
What can I say, amazing service I ordered my hot tub yesterday, had it delivered this morning and we are currently sat in it. Bill and his team are fantastic. If you are looking for a hot tub with amazing customer service look no further. Thank you to you all
Dylan Murray
15:11 07 Mar 20
Had the hot tub spa for about a year and NOT disappointed, QUALITY products and excellent advice from the staff in the Durham Showroom. If your thinking about getting yourself one...don’t think - just do it!! 😉
Bill
21:26 27 Jan 20
Really excellent service, sales and after care
Andrew Guy
17:16 04 Dec 19
Purchased the dominican hot tub . Fantastic service from start till finish . Arrived on time and given a run through on how to use and what chemicals are needed. Filled with hot water tap so we were using the same day . Cant thank better living outdoors enough .thanks for great service and a fantastic product
Emma Walker
09:43 24 Nov 19
Purchased a hot tub from Better Living Oudoors and couldn't be more happier. From start to finish, the service was second to none. From explaining about the range of hot tubs and how they work to installing it with good explanation to then having an after call to ask if everything was ok.Would recommend buying a hot tub from here without hesitation.
gerard gaynor
18:14 22 Nov 19
Hi , I recently purchased a Florence hot tub from Better Living outdoors , it is there cheapest and most basic model , so I didn't expect too much ! after better living delivered and installed it , I let it settle down for a day and then tested the water and jumped in , it is a very hot , very powerful jetted tub and more than enough room for 5 adults . I'm still in shock as to why it is so cheap , having hired holiday lets for many years with hot tubs in them , I'm pleased to report this tub is more powerful and hotter than any I have tried . A1 service and first class help from the Durham team , cant approve them any more ..
Aaron Elliott
13:26 22 Nov 19
Absolutely top class service, from the purchase (I went and viewed my tub in person before I paid the deposit. I was given a full run through of the features and gadgets. The salesman was also able to answer my questions about the weight and dimensions very quickly and knowledgeably)The delivery was fast and on a day that suited me, they were prompt and did a first class job. They asked exactly how I wished for it to be fitted, the position of my lounger seat and also assembled the steps.Once fitted and I'd been given the run through of how to fill and drain the tub, I was given a very thorough guide to using the features and also how to add my chemicals and keep them balanced.The first night I used my hot tub it was the start of the frosty nights, chilling in 40oC water, bubbles on, led lights changing around me and my music linked to the Bluetooth. There was no better place to be as I looked out on to the star filled sky and just basked in the powerful jets.Also I must add I suffer every day from excruciating pains in my knee after snapping my knee and tearing my cruciate tendon however if I have half an hour in my hot tub the pain is relieved more than any high strength pain killer could ever do. I'd recommend this company 100% if you're thinking of getting a tub. But id also tell anyone that isn't thinking of getting one that you don't realise what you're missing out on!!Absolutely 5 stars!!Aaron ElliottLangley Park roofing
Mike Coates
14:47 20 Nov 19
Amazing!! From being shown around the showroom, to me delaying the delivery (twice), to the invoice being paid, to delivery and the guys helping remove and replace a gate, advice on positioning, to the explanation of how everything works and a simple approach to the chemicals. Very impressed!
Dean Evans
14:11 05 Oct 19
Cannot recommend this company highly enough - excellent product and service throughout definitely one of the best decisions you could make !Product well designed and amazing value we bought a mid level tub and it has all the right features and essential needs such as ergonomic design, quality construction, good filtration and quiet running but powerful pump configuration.Sales service was excellent and installation bang on time and no issues whatsoever ( thankfully as we had to crane the tub in due to restricted access )Absolutely delighted from start to finish - many thanks to the superb team at better living.
Angela
10:44 02 Oct 19
Cant thank this company enough. From choosing a hot tub to having it installed was an easy process excellent service from the whole Durham team, nothing was to much trouble they arranged everything from the crane to the chemicals. I recommend anyone suffering with fibromyalgia, joint hypermobility syndrome and other painful conditions to get a hot tub I had best nights sleep in years. Thanks guys
Bill Beckett
10:50 02 Sep 19
Loving the hot tub!! Service from Colin Henderson was second to none. Helped me all the way from ordering to getting the installation done.Nice to get an after-sales call to make sure everything was OK.So good, even my next door neighbour has also ordered one!
Catherine Murdoch
14:04 07 Aug 19
Can honestly say it was the right decision to order from these guys they handled the delivery fantastically it was a bit of an obstacle course getting it in the space but no problem to them also Colin at customer service has been great .
Jeanette Green
12:57 07 Aug 19
Absolutely love our hot tub. Had it a week now, few problems getting the water right but soon sorted with the advice given from Phil. 😊 Both Bill and Phil were great from buying it to both coming to install the tub " A Team" lol. Colin in the shop was very imformative and answered all our questions and more. Thanks guy's have no problem what so ever in recommending you all for the tub and service. Ps Phil my plant survived 5*😊👍
MOLLY UNEY
08:31 31 Jul 19
We are very happy with our new hot tub,The delivery was as promised and the care and attention given to our lovely garden was excellent.We will recommend Philips company to friends and family.Well done and thank you.
Martin Moore
10:39 29 Jul 19
Top service from start to finish. We dealt with Geoff and Phillip and they couldn’t have been more helpful. Installation was simple and the guys arrived exactly when they said they would, They explained the chemicals and upkeep in really simple terms. Absolutely delighted with it and our children haven’t been out of it. Wouldn’t hesitate to recommend and have passed details to a few friends.
David Jones
22:31 17 Feb 19
Just bought Dominican hot tub from them (Feb 2019) I found Phil and his team very friendly an helpful, the two guys who installed the tub James and Graig, were very friendly and took me and the wife through the installation process, demonstrating how use the chemicals and how to look after the hot tub. I found there instructions clear and easy to understand, ( thanks guys). Been in the tub a few times and love it, the tub is well built and my family and friends of all commented how well it looks, looking forward to a great year using it.
Anyone thinking of buying a hot tub should seriously consider buying from this company I would give then 10 out of 10.
Anyone thinking of buying a hot tub should seriously consider buying from this company I would give then 10 out of 10.
Kevin Hodges
18:54 06 Feb 19
many thanks to Phil and staff hottub prolem solved great backup highly recommend
David Robb
19:10 05 Feb 19
We bought a Cayman hot tub from Phil in March last year and the service we received from sales, delivery and after care has been fantastic. The tub is excellent value for money and we’ve had loads of use out of it. We had a small issue with the heater recently and Phil and his colleagues couldn’t have been more helpful in getting it fixed in a timely manner. 10/10.
Col Graham
22:52 22 Jan 19
From the 1st message via Facebook to nipping round to the showroom and meeting Phil and deciding on which hot tub suited our needs,I can honestly say we made the right decision buying from better outdoor living.The whole transaction to the install was executed perfectly can't recommend them enough.😊😊
Lorraine Carlton
20:02 28 Aug 18
I bought a hot tub and couldn't be more happier and staff support was spot on very helpful lads who installed it very friendly and tidied up after work was done
Bruce Simpson
18:13 23 Aug 18
We recently purchased a hot tub from this company. I am somewhat pedantic and despite numerous questions raised before purchase, Better Living Outdoors answered all of them in a competent and professional manner. The hot tubs are excellent value and the service from Phil and his team is first class. I am very happy to recommend them.
Matt Foggin
10:56 05 Aug 18
Just bought a hot tub from these guys and all I can say is the service was outstanding from ordering it to installation also provide a tutorial in setting up and maintaining the tub , excellent customer service and very friendly people I cannot recommend these people enough , nice doing business with your team keep up the good work
Will Watson
11:18 14 Jul 18
Excellent service from ordering to installation. Would recommend to anyone who are thinking of getting a hot tub.
unfortunately cant say the same for after sale's. after having the hot tub just a couple of years we asked for advice on a few things. responses after long time or no response and when did respond very poor answer.
would not use again for after sale.
unfortunately cant say the same for after sale's. after having the hot tub just a couple of years we asked for advice on a few things. responses after long time or no response and when did respond very poor answer.
would not use again for after sale.
Russell Morrison
15:47 08 Jul 18
Great service from initial questions, to placing the order to delivery. Tony and Phil answered all queries and advised on electrics and arranged the crane company to make delivery of the hot tub stress free. Really please with our tub - thanks for making it all run smoothly guys.
Sarah-Jane Worrow
13:26 26 May 18
Brilliant company. Traveled all the way from Newcastle to deliver to us in Kent. No charge for delivery. Amazing spa and cheaper than anywhere else online or locally. The guys were great setting it up and explaining how it works, how to clean it and how to maintain it. Would definitely recommend and would use again!
Martin Broome
10:28 26 May 18
Absolutely faultless service, we ordered the hot tub online, it is a great hot tub and very very pleased, I had measured my access wrong and only found out two days before delivery, the company phoned around on our behalf and organised a crane, all in and running very quickly, great customer relations, great company.
Thanks
Thanks
Paula Hudak
18:06 12 May 18
Loving our hot tub that was delivered last week . Service was first class lads were really helpful even came back out to sort a tiny problem we had ! Would defo recommend �������
Paula West
10:31 12 May 18
Just took delivery of our hot tub this week after buying on a bit of a whim. The company is local to us and we were impressed with the knowledge of staff and the fact there was no hard sell or pressure to get us to buy. Delivery and installation was seamless and the lads who delivered were very friendly. Since purchasing I've had a look online at the prices of other suppliers and I definitely think we've got a very good deal. Would highly recommend
Adam Griffin
20:37 05 May 18
Just had a tub delivered.
Advised me well
Delivered quickly
Showed me the basics.
Great service
Advised me well
Delivered quickly
Showed me the basics.
Great service
Nicola McGowan
09:45 27 Apr 18
We have had ours almost a year now nd still loving it, highly recommend these guys�
Paul Nicholson
20:09 22 Apr 18
Great service from going into the showroom in Durham to getting it delivered ( even though the crane was late ) talked me through everything two great lads �
Gerard Mulheran
09:13 11 Apr 18
We had a Europa spa installed on 20th March ( video of install is in posts ) and we are over the moon. Looked all over to find a two lounger with lots of jets but didn’t want to get a six or over seater and so this was the perfect tub. The company were excellent throughout and we bought without even seeing the tub �
Karen Hodges
17:16 10 Apr 18
We have just purchased our new hot tub from these guys and we are absolutely delighted with the service from start to finish..very friendly and helpful would highly recommend this Company to anyone
Jamie Jones
11:35 10 Apr 18
Over the moon with the hot tub I purchased very friendly helpful staff excellent service. Would highly recommend
Barbara Ferguson-Geering
18:58 09 Apr 18
Brilliant services from theses guys, so happy with our hot tub, thank you so much, would highly recommend this company xx
Amanda Jane
20:47 22 Mar 18
Me and my husband researched garden spas for months before deciding to buy from Better living Outdoors and it was the best decision we have made.
The quality is fantastic and we haven’t found a better price anywhere else. We bought the Barbados that has all the features we wanted that other companies charge extra for!!
We were given an excellent service and advice throughout; the guys who installed the spa were friendly and professional. They explained fully how to use and maintain the spa, with the extra reassurance of being only a phone call away.
We have had the spa a week now and it has been in constant use by everyone; including our children, family and friends. It has also been very beneficial to me as I have arthritis and I’ve have had recent spinal surgery; my pain killers consumption has halved due to the therapeutic benefits of the spa �
We have no reservations in awarding this company 5 stars �
The quality is fantastic and we haven’t found a better price anywhere else. We bought the Barbados that has all the features we wanted that other companies charge extra for!!
We were given an excellent service and advice throughout; the guys who installed the spa were friendly and professional. They explained fully how to use and maintain the spa, with the extra reassurance of being only a phone call away.
We have had the spa a week now and it has been in constant use by everyone; including our children, family and friends. It has also been very beneficial to me as I have arthritis and I’ve have had recent spinal surgery; my pain killers consumption has halved due to the therapeutic benefits of the spa �
We have no reservations in awarding this company 5 stars �
Jammy Fu
11:51 01 Mar 18
Mags Skoczylas
21:34 12 Nov 17
We have searched for hot tubs for the last 6 months , decided to go with Better Living Outdoors as came across very professional and friendly .... got our chosen hot tub ( topaz) delivered last Friday and conected within just few hours !
Been able to enjoy it for our 1st time the very next day . It's perfect :) thank you !!
I would recommend this company to anyone .
Been able to enjoy it for our 1st time the very next day . It's perfect :) thank you !!
I would recommend this company to anyone .
Hüseyin Erdoğan
22:51 03 Aug 17
Debra Gray
18:36 29 Jun 17
Just took delivery of our hot tub yesterday. I was working so basically left the guys to it and returned home to find everything in place. Philip returned later to show us how everything worked. The family has all tried the tub tonight and I can honestly say we are so happy with our purchase. Philip was a great help, texted him several times to ask daft questions but it's important to know the answers to these questions when purchasing a hot tub for the first time. I highly recommend this company.
David Coulthard
11:44 03 Jun 17
Jerome Bartlett
15:30 30 May 17
Ali Corner
06:25 27 May 17
I would thoroughly recommend this company, my hot tub was installed yesterday and I absolutely love it! Big thank you for the super fast delivery, everyone was so pleasant and helpful �
GM Brooke Norman KT
20:29 27 Feb 17
After buying a death trap from Hotpricetubs and having no option but to take them to court to get our money back, it was a welcome surprise to find that not all companies who sell hot tubs are just out to rip you off. When Phil and his colleague arrived with our new hot tub we were so pleased. Its quality is evident and its also CE marked, with the new balboa system its guaranteed to last. We have a real warranty with Phil, and we know that any issues Phil will be there, he is a very honourable business man! Phil is also becoming a "Bishta" member to show the professionalism of this business, which comforted me with the knowledge that safety to Phil is paramount. Phil is also a nice person, he doesn't just run a business he knows that his customers are the business and he goes out of his way to make you happy. He even hand delivered the products to go in the tub, how much of a wow factor is that. Thanks Phil you and the lads have gave us faith to know that not all businesses are the same and we would totally recommend you xxx
Tony Smith
17:04 28 Jul 16
Karen Tarn
16:52 26 Jul 16
John Parker
13:41 26 Jul 16
Highly recommended, Better living outdoors are the most professional, polite and respectful team of workers who install the latest quality spar's. If you are interested in getting a new spa then get down to their store in Renny's Lane near the B&Q in Durham City Retail Park.
James Birkbeck
12:48 26 Jul 16
Cracking shop, cracking lads and amazing products.
James McIver
11:53 26 Jul 16
Emma Graham
11:51 26 Jul 16
Get in Touch
Send us an enquiry and we will get back to you as soon as possible
SkyView Specification
Colours
White
Grey
Size
3m x 4m x 2.41m
Privacy
Up To 4 Privacy Slides Available
Build Time
2-2.5 Hours Build Time With 2 People Minimum
Material
TIGER Drylac Powder Coating
UV Protected
Waterproof Material
Durham Showroom
Opening Times
Monday - Thursday : 09:00 - 17:30
Friday : 09:00 - 17:00
Saturday : 10:00 - 15:00
Sunday : 10:00 - 14:00
Opening hours can be extended for appointment only.
Temporary Change To Hours:
Sunday (24th September) : Closed
Sunday (1st October) : Closed
Sunday (8th October) : Closed
Shrewsbury Showroom
Opening Times
Monday - Friday : 09:00 - 17:00
Saturday : 10:00 - 14:00
Sunday : Closed
Opening hours can be extended for appointment only.
Aylesbury Showroom
Opening Times
Monday : 09:00 - 13:30
Tuesday : Closed
Wednesday : 09:00 - 17:00
Thursday : 09:00 - 17:00
Friday : 09:00 - 17:00
Saturday : 11:00 - 16:00
Sunday : 10:00 - 15:00
Opening hours can be extended for appointment only.
Tunbridge Wells Showroom
Opening Times
Monday : Closed
Tuesday - Friday : 09:00 - 17:30
Saturday - Sunday : 10:00 - 16:00
Opening hours can be extended for appointment only.
Temporary Change To Hours:
Tuesday (10th October) - Sunday (15th October) : Closed